I recently bought a bad drive from them. Sent it back and now very angry because Newegg said there is a scratch on it?!?! I shipped it back to them with care and it was well packaged.
Their lack of customer service reminded me why I stop shopping with them and moved to Amazon. I only forgot because they cleverly sold me a lemon.
Be careful of Newegg, and there “please send it to the manufacture” scam. I doesn’t matter if you bought it and sent it back immediately. It doesn’t matter if the product has a high failure rate. I took the risk because the product (a WD HD) was bundled with a NAS I wanted.
Anyways, my credit card company helped me get my money back. Boo to you Newegg.