Beware Potential DSL Extreme Customers!
My Comcast bill recently jumped up after our promo year ended. I then decided to give DSL a try. DSL Extreme, was bragging about providing 6MBs. I called to confirm that I could get the service. “Yes, you can. We can provide 6mbs in your area.” With that I signed up with their service AND essentially threw away $240. Don’t trust DSL Extreme or their employees, because what they tell you doesn’t mean anything. The tests they do to confirm the speed you can get don’t mean anything. Please read the following support ticket:
Hello! A new DSLExtreme.com ticket has been created for your issue:
Ticket ID: 5330797
Time Created: 4/30/2013 9:08:43 AM
Issue: Thuan called in to cancel the account due to slow speed, he said he can’t get the speed he signed up for which is 6meg.
Resolution (if completed): Checked the account. Informed that he’s still on a contract, and if he will cancel his account Early Termination Fee or Contract payoff will apply on his account. He said that we are not giving him the 6meg speed. Informed him that the speed on his account is 3000-6000/512-768 and per our terms and condition we’re still good of the 80% of the minimum speed which is 2400meg. He said that he will contact his credit card and will have a dispute on the charge.
Please include the subject line in any replies concerning this issue.
As you can see it’s all in the fine print. According to their terms and conditions, all they are required to get you and hold you to your contract is 80% of the minimum. In my case it was 2.4MB… THAT’S LESS THAN HALF OF WHAT I THOUGHT I WOULD BE GETTING!!!
My contract started on 4/23/2013, and since day 1 I had contacted DSL Extreme and ATT multiple times. The ATT Field Tech came out to work on my line several times and even brought out a line specialist. I am sure he documented this in his notes and it could be confirmed by DSL Extreme. Then on 4/30/13, I gave up and asked to cancel because the speed just wasn’t there.
I tried to use there service for a week, it’s not like I took advantage of them somehow. I even had my own modem, they didn’t send me one.
Apparently, DSL Extreme doesn’t care for CUSTOMER SATISFACTION. The only thing that matters is the money. Well, I am not satisfied and will tell everyone about this. And will tell my other family members currently using use DSL Extreme to cancel. FYI DSL Extreme, I have suggested a few people to use you and they actually are. Good bye to that.
We will continue to pay and use the service along with additional service for principals sake. I just hate wasting money. Well there’s also the fact that I don’t want to deal with debt collectors or take a hit on my credit. BLAH!, I tell you! BLAH!
And like you DSL Extreme, I have a price to remove this post: $500 and the cancellation of my service!
BTW, it can also be assumed that if you live in the Evergreen area… don’t even think about AT&T service! It sucks. Stick with Comcast. The speed is well worth the price they charge.