Category Archives: Rants

Dishonest Uber Booking Fee

I was just slapped with a fee that was not shown to me when I ordered the ride. After I found out I was charged with a “Booking Fee” the next day. If there are fee, then so be it… but to charge me them after the fact?!

Looks like I’ll only use Uber when I can’t find a Lyft!

The fingerprint scanners needs to trend back to the front of the phone.

In the world of smartphones there are a plethora of phones to choose from. But how often do the little things like a fingerprint reader placement make or break your purchase decision? I haven’t bought a new phone since the Samsung S6!

I’ve used both and realized a front-facing fingerprint scanner is way more convenient than a rear-facing one since I can see it and easily tap it with different fingers from different angles. In contrast, I had to hold the phone in a particular way to get the back one to work. To be frank I hate it when companies tinker with designs and end up messing up the whole ergonomics of the phone.

Android phone manufacturers tend to do more harm than good in this area. Just take a look at the Samsung S9 and Note 9, with their misplaced fingerprint sensor position. One might think despite complaints from consumers other companies will learn. Nope! Even though previous generations of Apple’s iPhones had fewer features compared to their Android counterpart, Apple at least kept the fingerprint sensor on the front with one of their phones, the iPhone 8.

When the fingerprint scanner is in front, it is easier to reach and use. Plain and simple.
If your phone is kept on the table or any other surface then you don’t need to pick it up. Just put your finger and voila! Whereas, a rear-facing scanner phone has to be lifted.

It makes your phone look beautiful too. If the fingerprint sensor is not there, the phone just looks too bland. Some phones have a big chin and waste the space by having the placement on the back of the phone.

If you are driving in a car and your phone is in a phone mount or holder, at that time the rear sensor will be of no use at all because the holder covers it up and also it may cause unwanted touches to the scanner which can scratch or damage it.

Some people might argue we shouldn’t be on our phones while driving anyways. Please Telsa that, with their full screen dash! We all use a Map or Navigation app of some sort. Especially ride sharing drivers.

In phones like the Samsung S8, S8 Plus, Sony Xperia XZ3 etc. the camera is often mistaken for the sensor. So touching it again and again soils the camera and may even cause damage.
The biggest issue I’ve found is when pressing the rear-facing scanner, I have to hold the phone in a particular way, either from the front or sides to provide enough resistance to scan my finger, and there’s less area to provide this resistance whereas a front-facing scanner has way more area of resistance from the back and sides with different angles.

In the end, it is a matter of personal preference but I am a strong advocate of having it in front.

United States Centralized Return Center

Dear Alibaba,

I recently bought a few things from AliExpress that didn’t come as described. It turns out it would cost me more to ship it back to the seller than the cost of the items. Because of this I buy a lot less, carefully buying things I only need. There goes your sales!

My suggestion to help you help me feed my impulse buying is to open up a return center here in the US. A place to take back all returns for your sellers, then ship back to China ever so often. There will be challenges and obstacles to overcome but PLEASE MAKE IT SO I CAN SHOP UNTIL I DROP!

Thuan

What happen to Newegg?

I recently bought a bad drive from them. Sent it back and now very angry because Newegg said there is a scratch on it?!?! I shipped it back to them with care and it was well packaged.

Their lack of customer service reminded me why I stop shopping with them and moved to Amazon. I only forgot because they cleverly sold me a lemon.

Be careful of Newegg, and there “please send it to the manufacture” scam. I doesn’t matter if you bought it and sent it back immediately. It doesn’t matter if the product has a high failure rate. I took the risk because the product (a WD HD) was bundled with a NAS I wanted.

Anyways, my credit card company helped me get my money back. Boo to you Newegg.

DSL Extreme Service, Signup Scam

Beware Potential DSL Extreme Customers!

My Comcast bill recently jumped up after our promo year ended. I then decided to give DSL a try. DSL Extreme, was bragging about providing 6MBs. I called to confirm that I could get the service. “Yes, you can. We can provide 6mbs in your area.” With that I signed up with their service AND essentially threw away $240. Don’t trust DSL Extreme or their employees, because what they tell you doesn’t mean anything. The tests they do to confirm the speed you can get don’t mean anything. Please read the following support ticket:

Hello! A new DSLExtreme.com ticket has been created for your issue:

Ticket ID: 5330797
Time Created: 4/30/2013 9:08:43 AM
Issue: Thuan called in to cancel the account due to slow speed, he said he can’t get the speed he signed up for which is 6meg.

Resolution (if completed): Checked the account. Informed that he’s still on a contract, and if he will cancel his account Early Termination Fee or Contract payoff will apply on his account. He said that we are not giving him the 6meg speed. Informed him that the speed on his account is 3000-6000/512-768 and per our terms and condition we’re still good of the 80% of the minimum speed which is 2400meg. He said that he will contact his credit card and will have a dispute on the charge.

Please include the subject line in any replies concerning this issue.

As you can see it’s all in the fine print. According to their terms and conditions, all they are required to get you and hold you to your contract is 80% of the minimum. In my case it was 2.4MB… THAT’S LESS THAN HALF OF WHAT I THOUGHT I WOULD BE GETTING!!!

My contract started on 4/23/2013, and since day 1 I had contacted DSL Extreme and ATT multiple times. The ATT Field Tech came out to work on my line several times and even brought out a line specialist. I am sure he documented this in his notes and it could be confirmed by DSL Extreme. Then on 4/30/13, I gave up and asked to cancel because the speed just wasn’t there.

I tried to use there service for a week, it’s not like I took advantage of them somehow. I even had my own modem, they didn’t send me one.

Apparently, DSL Extreme doesn’t care for CUSTOMER SATISFACTION. The only thing that matters is the money. Well, I am not satisfied and will tell everyone about this. And will tell my other family members currently using use DSL Extreme to cancel. FYI DSL Extreme, I have suggested a few people to use you and they actually are. Good bye to that.

We will continue to pay and use the service along with additional service for principals sake. I just hate wasting money. Well there’s also the fact that I don’t want to deal with debt collectors or take a hit on my credit. BLAH!, I tell you! BLAH!

And like you DSL Extreme, I have a price to remove this post: $500 and the cancellation of my service!

BTW, it can also be assumed that if you live in the Evergreen area… don’t even think about AT&T service! It sucks. Stick with Comcast. The speed is well worth the price they charge.