Bad GoDaddy Customer Service

Last night, I noticed a couple of my sites were down, both hosted on GoDaddy. After talking to support for about an hour and hearing that it was my fault. I did my own check up and restarted the application pool for ASP.net. That worked.

But this post is not about there servers randomly going down. It’s about another bad customer service experience I had with GoDaddy support. Every time I asked for the support expert (ha) to check to see if something had gone wrong on their end he said, “nothing has gone wrong, your site is scripted wrong.” Even after explaining that I had not touched my site in ages and the other was install by GoDaddy… he continued to disregard any my suggestion/queries has to what might have gone wrong.  In the end all I wanted was the sites up and not to point a finger.

I even started a post on their forums and without surprise other users have been experiencing the same problems for 30+ hours. Honestly they could have just checked and might have found/suggested something like “please try restarting your application pool?!?!”

http://community.godaddy.com/groups/web-hosting/forum/topic/sites-down-1/

It gets worst they edited any (if not) all the comments on the forums that made the server failures their fault. Again saying it’s our fault. Big time, NO NO!!!

After writing this I will still keep the sites mention with them because moving the sites will be such a hassle and their prices are one of the lowest for Windows hosting. But as for future sites and any potential customers they might have had going to them from me… the count is now ZERO.

So if you are considering GoDaddy web hosting. Be very very careful.

[rating:2/5]

-Thuan

2 thoughts on “Bad GoDaddy Customer Service

  1. Karsten

    I can only agree with you, I have use many kinds of hosting. I thought GoDaddy was the right supplyer for me. But when I ask them nicely for help, gives they answer as if they dislike their clients. I will call it arogance. Luckely I have only paid for one year of hosting.

    Best Regards
    Karsten

  2. Tony Valenti

    Hi Thuan,

    While we’re a little bit more expensive than most other hosting providers, I can guarantee that you will never have this kind of experience with us. If you are interested in changing hosting providers, we will do the complete migration for you – all you need to do is provide us with a ZIP file of your website and a .BAK of your database and we’ll do the complete restore.

    I look forward to hearing from you,
    Tony V.

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